Bespoke Kitchens & Interiors
Bespoke Kitchens & Interiors
Please read the following terms and conditions carefully. Your purchase or use of our products on our website implies that you have read and accepted these Terms and Conditions.
These terms and conditions apply to the purchase of Goods from the Company via the website, by telephone or over email, or in one of the Company’s showrooms. The Company reserves the right to change or update these terms from time to time and will publish any such changes on the website.
1. Definitions & Interpretations
The definitions and rules of interpretation in this condition apply to these terms and conditions.
You/Your: the person, firm or company who purchases the Goods from Us.
Company/Our/We/Us: Stuart Interiors.
Goods: any goods agreed in the Contract to be supplied to You by Us (including any part or parts of them).
Contract: means the contract for the provision of Goods made between the Company and the Customer, which includes these Terms and Conditions, the Project Order, the Quotation and/or any additional terms and conditions agreed in writing between the Company and the Customer;
Customer: means the person(s), or company, purchasing the Goods from the Company;
Quotation: means our standard Quotation for the supply of Goods;
Order: means the order for the Goods to be supplied by the Company to the Customer; and
Bespoke Carcasses: any kitchen unit carcass custom made and supplied to Your specific measurements or specification.
VAT: means value added tax
2. Orders
Any order received by the Company from the Customer shall be accepted at the discretion of the Company and only upon these terms and conditions. Each Order accepted shall constitute an individual legally binding contract between the Company and the Customer and such contract is hereinafter referred to in these terms and conditions as an Order.
Once your Computer Aided Drawings (CAD Drawings) & quotation have been accepted and signed off, they will be processed for production & all related paperwork will be produced. If you wish to make changes after your order has been confirmed and new CAD drawings and order paperwork are required there will be a £125 charge for each set of new CAD drawings and order confirmation.
If there are substantial changes to a confirmed set of CAD drawings and order confirmation after the date of order your lead time for delivery may be affected.
3. Pricing
The price of the Goods is as stated in the Quotation provided at the time the Order is accepted. All prices listed in the Company’s Quotation remain valid for 30 days from the date shown, unless accepted earlier by the Customer. Unless otherwise specified, all published prices are exclusive of VAT and delivery charges, which will be clearly itemised within the Quotation. The Company reserves the right to amend product prices at any time without prior notice or obligation.
4. Payment
100% of the total order value will secure despatch and delivery of an Order for the Customer.
Please note that all orders must be paid in full and funds cleared before Goods can be dispatched. Orders will be prepared & manufactured once deposits have been paid, however delivery will not be arranged until payment in full has been received and cleared.
5. Delivery
a. Please carefully review all information on your Order and invoice, including delivery and billing addresses. Incorrect delivery details may result in additional charges. Delivery costs will be confirmed within your Order documentation.
b. Your delivery date will be provided within the Order confirmation email. While we will always endeavour to meet specific date requests, please note that all deliveries require a minimum lead time of three working days. If a client delays delivery, five working days’ notice is required to avoid a failed delivery fee.
c. Deliveries are handled by our own team or by a trusted third-party provider for smaller orders if required, we will deliver your Order to the address specified. A contact number must be supplied when placing your Order to assist the driver should any access or location issues arise.
d. Upon delivery, please inspect all items by removing the outer packaging, ie lifting the lid and then the sides of the delivery box. Packaging removal is available upon request. Any visible damage should be reported immediately. Our delivery team will record the delivery, often including photographic confirmation for reference.
e. The Company cannot be held responsible for delays beyond its control. Should such a delay occur, we will notify you promptly and take all reasonable measures to reduce any impact. Delays resulting from incorrect or incomplete delivery instructions remain the client’s responsibility.
f. You are required to accept delivery of the Goods at the agreed location and date. Any failure to do so, or the provision of inaccurate delivery information, may result in additional charges to cover associated costs.
g. If you need to postpone delivery, we can store your Goods in secure, climate-controlled facilities. Storage is complimentary for up to 10 working days after the original delivery date. Thereafter, storage fees apply—£50 + VAT per week for smaller Orders, or up to £200 + VAT per week for larger consignments.
h. You will become the owner of the Goods You have ordered when they have been delivered to You. Once Goods have been delivered to You they will be held at Your own risk and We will not be liable for their loss or destruction.
i. Area delivery surcharges apply to the following areas due to the nature of delivering furniture- Please call for price confirmation.
London (Congestion/ULEZ Surcharge) Postcodes: W1, W2, W8, W10, W11, NW1, WC1, WC2, EC1, EC2, EC3, EC4, E1, SW1, SW3, SW7, SE1, SE11
Scotland Postcodes: EH, DG, FK, G, KA 1-26, 29, 30, KY, ML, PA 1-19, TD
Scotland Postcodes: AB, DD, IV 1-28, 30-32, 36, 40-49, 52-56, 63, KW 1-3, 5-14, PA 21-38, PH 1-26, 30-41, 49-50
Wales Postcodes: LL, LD, SY16-20, 23-25, SA, CF, NP
North East Postcodes: NE, CA
6. Non – Delivery
a. The quantity of Goods recorded by Us or Our suppliers at the point of despatch from Our or their premises shall serve as conclusive evidence of the quantity delivered, unless You can provide verifiable proof demonstrating otherwise.
b. We accept no liability for non-delivery of Goods (including where caused by Our negligence) unless You notify Us in writing within three working days from the expected delivery date, based on the normal course of transit.
c. Our liability for any non-delivery shall be strictly limited to the replacement of the Goods within a reasonable and practicable timeframe.
7. Returns & Cancellations
Any Goods made to order are considered bespoke and are strictly non-refundable, except in cases of defect, damage, or material deviation from the Order. When the Customer reports such an issue, the Company must be given the opportunity to inspect the Goods and either replace the defective, damaged, or non-compliant Goods at the Company’s expense, or issue a refund to the Customer for the affected items (or a proportionate value).
If the Customer wishes to return defective, damaged, or materially incorrect Goods, the Company will accept the return under the following terms:
a. Defects or damages must be noted on the delivery sheet and reported within 24 hours, with supporting photographic evidence. Failure to comply may result in refusal of the return.
b. Delivery charges are non-refundable. Any collection, refund processing, or other related costs incurred by the Company will be deducted from the total refund amount.
c. Goods must be returned in full, in their original or suitably protective packaging, and in the same condition as received. We recommend retaining packaging if damage or defect is suspected upon delivery.
d. Refunds will be processed within 10 working days of receiving the returned Goods.
e. Bespoke, made-to-measure, or customised orders are non-refundable.
f. Cancellation of handmade orders will only be accepted with written agreement from the Company and will require reimbursement for all associated costs, losses, and damages arising from the cancellation.
8. Description and samples
All product descriptions, images (online and in print), and samples provided are intended solely as approximate representations of the Goods. Customers must carefully inspect all Goods prior to installation (where applicable). Installation of any Goods (such as vanity units) constitutes full acceptance of the materials supplied.
The Customer acknowledges that natural variations are inherent in materials such as leather and timber. These materials may feature natural characteristics including brand marks, scars, growth lines, veins, and differences in fibre density — all of which contribute to their unique beauty and authenticity.
Any drawings, descriptions, or advertising issued by the Company, including any illustrations or information about the Goods or Services within marketing materials, are provided for illustrative purposes only. They are not to be interpreted as exact specifications and shall not form part of the Contract or carry any contractual obligation.
Sample Doors
A charge will be made for each sample door provided to You at Your request. A refund of this charge will be made when a full kitchen or order is received from You and processed by Us. The refund will be made by way of a credit given against the order for the door range chosen.
Where more than one door sample is ordered by You, it is Your responsibility to return the unwanted door sample(s) back to Us at Your cost via reliable transportation in good and resaleable condition and in its original packaging. If We do not receive the unwanted sample door returned by you in accordance with this condition 10 no refund by way of a credit against Your full order will be given.
9. Non-Transferable Warranty / Guarantee
a. The Seller warrants full ownership and the unencumbered right to sell the Goods supplied.
b. It is the Buyer’s sole responsibility to ensure that the Goods are appropriate and suitable for their intended purpose.
c. No representation or warranty is provided regarding the suitability or fitness of the Goods for any specific use, and the Buyer must satisfy itself in this regard and accept full responsibility.
d. If the Buyer has particular requirements for the use of the Goods, these must be communicated to the Seller in writing before purchase.
e. Should the Buyer be uncertain about the suitability of any Goods for a specific purpose, the Buyer should consult the Seller prior to purchase.
f. If the Goods are in such a condition that would otherwise entitle the Buyer to repudiate the contract, the Seller reserves the right to repair or replace the Goods instead.
g. All timber products, whether manufactured from natural or engineered materials, are produced to meet modern living standards and possess low moisture content suitable for centrally heated environments. The Buyer must ensure any new property or renovation is fully dry and well-ventilated prior to delivery. The Seller accepts no liability for defects caused by damp or inadequate site conditions.
h. The Seller strongly recommends using dehumidifiers when fitting timber kitchens in new builds or extensions. Kitchen doors should be installed last to minimise moisture absorption. All timber doors are stored in temperature-controlled conditions before sale. Products are regularly inspected, tested to British Standards, and awarded the FIRA Gold Award for quality and compliance.
i. Carcass units, drawer runners, drawer boxes, and hinges are covered by a non-transferable manufacturer’s guarantee against defects for a minimum of 25 years from delivery. Doors, bins, and wirework are guaranteed for 1 year only. All doors, facias, bins, and fitted accessories include a 12-month RTB (Return to Base) warranty. The Buyer is responsible for arranging the removal and reinstallation of any replaced items under this warranty.
10. Website
All intellectual property rights relating to the designs, images, logos, photographs, written content, and source code on the Company’s website are owned by or licensed to the Company, unless expressly stated otherwise. These materials are protected under copyright, trademark, and other intellectual property laws. You are not permitted to copy, reproduce, modify, distribute, republish, display, post, or transmit any part of the Company’s website without prior written consent from the Company.
You may, however, view or print individual pages solely for personal, non-commercial use. Copyright ownership of any downloadable documents remains exclusively with the Company and such documents are governed by the terms and conditions outlined herein. Any unauthorised use, reproduction, or distribution of the Company’s intellectual property may result in legal action.
11. Liability
All Goods are supplied “as described,” with no warranties expressed or implied, except in cases of manufacturing defect. In accordance with our delivery and returns policy above, any defects or discrepancies must be reported to us within 24 hours of receiving the Order. Under no circumstances shall the Company, its employees, or agents be held liable for any direct, indirect, incidental, consequential, punitive, or special damages, or for any losses arising from the use or inability to use the Goods.
12. Data protection
The Company will take all reasonable precautions to keep the details of the Customer’s order and payment secure, but unless the Company is negligent, the Company will not be liable for unauthorised access to information supplied by the Customer. The Company will only use the information the Customer provides for the purpose of fulfilling the Order. The Customer can correct their information, or ask that information about themselves be deleted, by giving written notice to the Company at Stuart Interiors, Factory Lane, Warminster, Wiltshire BA12 8NR, or by email to [email protected].
13. Applicable law
English law shall govern all contracts for the purchase of items from this Website and any disagreement shall be subject to the authority of the English Courts. If any provisions of these terms and conditions shall be prohibited, invalid or for any reason unenforceable then that provision shall be deemed severable and shall not affect the legitimacy and enforceability of the remaining provisions.
14. Third party rights
Neither the Company nor the Customer intend that any term of the Contract will be enforceable by any person that is not a party to it other than someone to whom the Company transfers its rights under this contract.
15. Force Majeure
We reserve the right to defer the date of delivery or to cancel the contract or reduce the volume of the Goods ordered by You (without liability to you) if We are prevented from or delayed in the carrying on of our business due to circumstances beyond our reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes, or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 30 days, you shall be entitled to give notice in writing to us to terminate the contract.