Bespoke Kitchens & Interiors
Bespoke Kitchens & Interiors
Thank you for visiting stuartinteriors.uk
We highly value and handle the personal information of all our visitors with the utmost care and respect to ensure privacy and data protection at all times.
1. Introduction
This privacy policy outlines in detail the types of personal data we may collect and process about you when visiting our website, including any data you provide through it. It also explains how your data is stored, managed, shared with third parties, and safeguarded under applicable data protection laws.
You should read this policy together with any additional privacy or fair processing notices provided on specific occasions when we collect or process your data, ensuring full awareness of how and why your personal information is used.
Please note that this website is protected by reCAPTCHA, and the Google Privacy Policy and Terms of Service apply.
When referring to “our website,” we mean stuartinteriors.uk. Stuart Interiors (trading as Stuart Interiors) acts as the controller and is responsible for your personal data (collectively referred to as the “company,” “we,” “us,” or “our” in this policy).
Our full details are:
• Full name of legal entity: Stuart Interiors
• Email address: [email protected]
• Postal address: Stuart Interiors, Factory Lane, Warminster, Wiltshire, BA12 8NR
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK authority for data protection (www.ico.org.uk). However, we kindly request that you contact us first so we may resolve your concerns promptly.
UK data protection laws changed on 25 May 2018. While this privacy policy reflects your rights under these regulations, some system updates may limit our ability to fulfill certain requests until all changes are fully implemented.
Please ensure that the personal data we hold about you remains accurate and current throughout your relationship with us, notifying us promptly of any updates.
Our website may contain links to third-party websites, plugins, and applications. Interacting with these may allow third parties to collect or share information about you. We do not control or take responsibility for their privacy practices, so we encourage you to review the privacy notices of any external sites you visit.
2. Personal Information
Personal data, or personal information, refers to any information identifying an individual. It excludes data where identity is removed (anonymous data).
When visiting our website, we may collect, use, store, and transfer different types of personal data about you, grouped as follows:
• Identity Data includes [first name, last name, title].
• Contact Data includes [delivery address, email address, and telephone numbers].
• Technical Data includes [internet protocol (IP) address, login data, browser type and version, time zone, location, plug-in types, operating system, platform, and technology used to access this website].
• Usage Data includes [information about how you interact with our website].
• Marketing and Communications Data includes [your preferences for receiving marketing materials and communications from us or third parties].
We also collect, use, and share Aggregated Data, such as statistical or demographic data. Aggregated Data may derive from your personal data but is not considered personal under law, as it does not directly or indirectly identify you. For example, Usage Data may be aggregated to assess the popularity of certain website features. However, if Aggregated Data is combined with personal data in a way that identifies you, we treat it as personal data in line with this privacy policy.
We do not collect Special Categories of Personal Data (including race, ethnicity, beliefs, sexual orientation, political views, trade union membership, health, or biometric data). Nor do we collect information about criminal convictions or offences.
If we are required by law or contract to collect personal data and you fail to provide it when requested, we may be unable to perform or enter into the contract with you (for example, providing goods or services). In such instances, your order or service may be cancelled, and we will inform you if this occurs.
3. When do we collect personal data?
We collect personal data from you when you:
• subscribe to our website or mailing list
• request or download a digital brochure
• place an order for samples with Stuart Interiors
• get in touch with us regarding an enquiry, feedback, or comment
4. How do we use your personal data?
We will only process your personal data when legally permitted to do so. Most commonly, we use your data in the following circumstances:
• To perform a contract we are entering into or have entered with you.
• When necessary for our legitimate interests (or those of a third party) without overriding your rights.
• To comply with legal or regulatory requirements.
We generally do not rely on consent as a legal basis for processing your data. Where consent is required, you may withdraw it at any time by contacting us.
Below outlines the categories of data we process, the purposes, and lawful bases:
a. To register you as a new subscriber or client
Types of data: Identity, Contact, Marketing and Communications
Lawful basis: Contract performance
b. To process and deliver your sample order
Types of data: Identity, Contact, Transaction, Marketing and Communications
Lawful basis: Contract performance
c. To manage our relationship with you, including policy updates and subscription information
Types of data: Identity, Contact, Profile, Marketing and Communications
Lawful basis: Contract performance, Legal obligation, Legitimate interest
d. To enable you to complete a survey or review
Types of data: Identity, Contact, Profile, Usage, Marketing and Communications
Lawful basis: Contract performance, Legitimate interest
e. To maintain and protect our business and website (e.g., troubleshooting, data analysis, testing, and system maintenance)
Types of data: Identity, Contact, Technical
Lawful basis: Legitimate interest, Legal obligation
f. To deliver tailored content and advertisements and assess their effectiveness
Types of data: Identity, Contact, Profile, Usage, Marketing and Communications, Technical
Lawful basis: Legitimate interest
g. To use analytics to improve our website, services, and marketing performance
Types of data: Technical, Usage
Lawful basis: Legitimate interest
h. To make suggestions or recommendations about goods or services that may interest you
Types of data: Identity, Contact, Technical, Usage, Profile
Lawful basis: Legitimate interest
5. Marketing
We may process your Identity, Contact, Technical, Usage, and Profile Data to determine your potential interests and preferences. This helps us identify which products, services, newsletters, or promotions are most relevant to you — a process we refer to as marketing.
You will receive marketing communications (including newsletters) from us if you have requested information, purchased goods or services, or provided explicit consent to receive marketing materials — provided you have not opted out.
You may request to stop receiving marketing messages or modify your preferences at any time by logging into your online account and adjusting your marketing settings, following the unsubscribe link in any email, or contacting us directly.
6. Third Party Marketing
We will never sell, rent, share, disclose, or otherwise transfer your personal data to any third party for marketing or promotional purposes. Your information remains strictly confidential and used only as outlined in this policy.
7. Change of Purpose
We will use your personal data solely for the purpose it was collected unless a compatible alternative purpose arises. You may contact us for clarification on such compatibility. Should an unrelated purpose apply, we will notify you and explain the lawful basis. In certain cases, legal obligations may require processing without consent.
8. Transfers
We share your personal data within the company. Certain third-party partners (see ‘Who do we share your personal data with’) operate outside the EEA, requiring data transfers beyond this area. When transferring personal data outside the EEA, we guarantee equivalent protection through one of the following safeguards or conditions under Article 49 of the GDPR:
• Transfers only to countries approved by the European Commission for adequate protection.
• Use of European Commission–approved contractual clauses ensuring equivalent data safeguards.
• Transfers to U.S. providers under the Privacy Shield, offering comparable protection between Europe and the U.S.
9. How we protect your personal data
Your personal data is stored securely on databases and servers, maintained by us or trusted third-party providers. Our website uses HTTPS, indicated by your browser for secure pages. Access to personal data is password-protected, with sensitive information secured using SSL encryption. We implement administrative, technical, and physical safeguards to prevent unauthorised access, use, alteration, or disclosure. Internal access is limited to specific employees. Procedures are in place to address suspected data breaches, and we will notify you and relevant regulators when legally required.
10. Who do we share your personal data with?
We may transfer your personal data to trusted third-party service providers after collection. All providers must maintain confidentiality and security, comply with data privacy laws, and follow our instructions. Each provider is responsible for their handling of your data according to their privacy policies.
Key areas of third-party sharing:
Suppliers
If you order appliances, accessories, or other goods, we provide the supplier with:
• Your name
• Delivery address
• Order details
When necessary, we may also provide your email address and telephone number for delivery coordination. To request a supplier’s privacy policy, please contact us.
Email marketing
When you share your email for newsletters or marketing preferences, we pass it to a third-party provider managing campaigns, subscriptions, and compliant email delivery.
We also use other tools and software to provide website functionality. These providers may process technical data, such as IP addresses or device IDs, including companies like Google, Twitter, and YouTube.
11. Date retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting any legal, accounting, or reporting obligations.
To determine the appropriate retention period, we consider the volume, nature, and sensitivity of the data, potential risks from unauthorised use or disclosure, the purposes of processing, whether these purposes can be achieved by other means, and relevant legal requirements.
12. Your legal rights
You have the right to:
Request access to your personal data (“data subject access request”), enabling you to receive a copy of the data we hold and verify that it is lawfully processed.
Request correction of your personal data, allowing incomplete or inaccurate information to be updated, though we may need to verify the accuracy of the new data provided.
Request erasure of your personal data, asking us to delete data where there is no legitimate reason to continue processing, where processing was unlawful, or following a successful objection. Legal obligations may limit our ability to comply, which we will notify at the time.
Object to processing where we rely on legitimate interests or for direct marketing purposes. In some cases, we may have overriding legitimate grounds that outweigh your rights and freedoms.
Request restriction of processing, suspending use in specific scenarios: verifying accuracy, unlawful use without erasure, retention for legal claims, or pending verification of objections to our use.
Request transfer of personal data to you or a third party in a structured, commonly used, machine-readable format. This applies only to automated data provided with consent or used to perform a contract.
Withdraw consent at any time where we rely on it to process data. This does not affect prior lawful processing. Withdrawing consent may limit the products or services we can provide, which we will advise at the time.
To exercise any of these rights, please contact us.
13. Cookie policy
Cookies are small text files placed by us in your web browser. They store data to enhance your website experience (for example, saving your shopping bag between pages) and allow us to gather anonymous usage information to improve our service. Some third-party service providers also use cookies to track usage and store data between pages.
How we use cookies
We use cookies to anonymously record and analyse website activity. They also help personalise your experience by recognising you and tailoring content, products, or service offerings to your preferences.
How to control or delete cookies
Most web browsers enable cookies by default. To stop cookies being stored, you must adjust your browser settings. Cookies can also be deleted via browser settings. Please note that deleting or blocking cookies may limit your website experience.
14. Social Media Platforms
Communication, engagement, and interactions on external social media platforms used by this website and its owners are governed by the terms and privacy policies of each platform. Users should exercise caution and care regarding their privacy and personal information when engaging on social media. Neither this website nor its owners will request sensitive or personal information via social media and encourage users to use primary communication channels, such as telephone or email, for sensitive matters. Social sharing buttons may be provided to share web content directly to social media, and users are advised to use them at their discretion, noting that social media platforms may track and record these sharing actions through the user’s account.
15. Contact us
To make enquiries, exercise any of your rights set out in this Privacy Policy and/or make a complaint, please contact [email protected]. We aim to respond to all queries within 48 hours.